Ongoing communication with your student loan borrowers is a proven best practice for preventing loan defaults and promoting successful student loan repayment. USA Funds Borrower Connect™ is a Web-based tool that automates borrower communication through telephone, letter and email campaigns, using loan information you upload from your various loan servicers.
With USA Funds Borrower Connect you can:
- Aggregate loan data from multiple sources to perform borrower outreach regardless of loan program.
- Create communication campaigns targeted to address borrowers at any stage of repayment.
- View real-time estimated default rate trends to pinpoint borrowers who need immediate attention.
- Accommodate Federal Family Education Loan Program, Direct Loan and “put” loan data to address both two-year and three-year cohort default rates.
- Generate and analyze on-demand reports to capture borrower loan details, delinquency aging statistics, and campaign and portfolio information.
- Use the dashboard to view a snapshot of your entire portfolio, search borrower information, read important messages and view a file import history.
Borrower Contact Staffing Solution
If you don’t have the staff resources to perform borrower outreach at your institution, USA Funds can conduct email and phone communications on your behalf. USA Funds Borrower Connect InTouchSM is a staffing solution that provides all the benefits of individual counseling with borrowers – without all the work.
USA Funds Borrower Connect InTouch staffing solution:
- Reminds borrowers of their loan obligations and responsibilities.
- Helps establish an achievable and affordable repayment plan.
- Ensures borrower contact information is up to date.
- Promotes long-term repayment success.
- Leverages the functionality of USA Funds Borrower Connect so you can monitor campaign activities in real-time.
For additional information about USA Funds Borrower Connect and USA Funds Borrower Connect InTouch: