USA Funds Borrower Connect™ makes it easy to contact and counsel your student loan borrowers to promote successful loan repayment. The Web-based tool automates borrower communication through telephone, letter and email campaigns, using loan information you upload from your various loan servicers.
The self-service default prevention tool:
- Aggregates loan data from multiple sources in one place to perform borrower outreach regardless of loan program.
- Offers targeted communication campaigns to address borrowers at any stage of repayment.
- Displays real-time estimated default rate trends to pinpoint borrowers who need immediate attention.
- Provides on-demand reports to capture cohort default rate, effectiveness, trending and analytics.
- Tracks projected program cohort default rate by Classification of Instructional Programs code to assist with gainful employment compliance.
The USA Funds Borrower Connect dashboard provides a snapshot of your entire portfolio, projected cohort default rates, trending analysis charts, important messages and a history of file imports — all in one view.