USA Funds Borrower Connect Enhances Borrower Contact and Counseling

USA Funds Borrower ConnectEnhancements to USA Funds Borrower ConnectTM make it even easier for schools to contact and counsel student loan borrowers to promote successful loan repayment.

The USA Funds Borrower Connect enhancements offer an entirely new design, additional charts and reports, and enhanced navigation.

USA Funds Borrower Connect is a Web-based tool that automates borrower communication through telephone, letter and email campaigns, using loan information schools upload from various loan servicers.

The enhancements include the following items:

  • New dashboard charts display cure rate and default rate trending by cohort period, and by best- and worst-case projected rates.
  • Additional reports provide cure rate, default rate and portfolio trending and analysis information.
  • A new report will provide default rate trending for multiple cohort years and periods.
  • Another new report will offer the ability to view portfolio trends by month, to track the number of borrowers in various stages of repayment.
  • Enhanced contact information management provides the ability to better identify and update duplicate and invalid contact information.   

Contact your USA Funds® representative to schedule a demonstration or with any questions.