Wednesday Webcast Focuses on Conflicting Information

By Kochie Vaughan, USA Funds Regional Training Executive

A university’s track coach decided to be proactive and collect tax returns from all of his athletes, just in case the financial aid office asked for the documents. One day that coach mentioned to the school’s financial aid director that he had collected that tax information.

Because those tax documents now belonged to the school, this well-meaning coach had put the financial aid office in the position of having to review all that documentation for conflicting information.

Your school may not have faced a scenario exactly like this one. But if you’re a financial aid administrator, you likely have experienced situations that call for a clear understanding of the federal rules regarding conflicting information.

In our story above, the financial aid director understood that, according to federal conflicting information requirements, schools cannot ignore any information at their disposal — even if the financial aid office didn’t request or require that data.

If a school has reason to believe application or eligibility information is in conflict with any other information in its records, it must research any discrepancies and resolve them before disbursing federal financial aid funds.

So it’s important that you’re up to speed on what constitutes conflicting information — and what does not. Your school also should have policies and procedures in place to correctly identify and resolve conflicting information.

A Wednesday, Feb. 19, webcast from USA Funds® University can help you make sure you know what to do the next time you face a potential situation of conflicting information. Join me at 2 p.m. Eastern time Wednesday for “Conflicting Information.”

To register for the webcast:

  1. Log in to the USA Funds University learning system at
  2. Click Catalog in the left navigation.
  3. Click Instructor Led Classes under the All Types heading.
  4. Type "webcast" in the Search Terms box at the top of the page and select the webcast you wish to attend.
  5. Click the Enroll in this Class button at the bottom of the page.
  6. You will receive an enrollment confirmation email after you register. You will receive login information the morning of the webcast.

Note: Registration will close at midnight the day before the scheduled webcast.

The webcast is part of USA Funds University’s winter webcast series, which runs through Feb. 26.

If you miss “Conflicting Information” or any other USA Funds University webcast, access the recording and materials in the webcast archives.

Have you joined the USA Funds University Learning Community on LinkedIn yet? To be a part of the ongoing discussion of federal financial aid administration, go to LinkedIn, search for the USA Funds University Learning Community, and request to “Join.”

Contact USA Funds to learn more about our student aid training and policy tools and solutions.