Contacts​

Student- and parent-borrower contacts

  • For information about your education-loan account(s), call USA Funds®' service provider, Sallie Mae, toll-free (888) 272-5543.
  • If you are in default on your education loan(s), call USA Funds' service provider, Sallie Mae, toll-free (800) 331-2314.

Financial-aid administrator contacts

  • For information about USA Funds products, services and programs, call (800) 766-0084 or send us your request.
  • For information about loans guaranteed by USA Funds, call our service provider, Sallie Mae, at (888) 272-4665.

Education-lender contacts

  • For information or questions about loans guaranteed by USA Funds, call USA Funds' service provider, Sallie Mae, toll-free (800) 824-7044, or send an email to lender-relations-in@navient.com.
  • For information about lender claims, call our claim review staff at (317) 578-6937.

News media inquiries (reporters, editors, broadcasters, authors)

All other inquiries

  • Submit all other inquiries to USA Funds.
  • Mail general inquiries to the following address:

USA Funds
P.O. Box 6028
Indianapolis, IN 46206-6028

USA Funds' guarantor ID number is 800.​