Student- and parent-borrower contacts
- For information about your education-loan account(s), call USA Funds®' service provider, Navient (formerly Sallie Mae), toll-free (888) 272-5543.
- If you are in default on your education loan(s), call USA Funds' service provider, Navient (formerly Sallie Mae), toll-free (800) 331-2314.
College and university administrator contacts
- For more information about USA Funds’ student loan repayment success and default prevention solutions:
- For information about loans guaranteed by USA Funds, call our service provider, Navient (formerly Sallie Mae), at (888) 272-4665.
- For information or questions about loans guaranteed by USA Funds, send an email to firstname.lastname@example.org.
- For information about lender claims, call our claim review staff at (317) 578-6937.
News media inquiries (reporters, editors, broadcasters, authors)
All other inquiries
- Submit all other inquiries to USA Funds.
- Mail general inquiries to the following address:
P.O. Box 6028
Indianapolis, IN 46206-6028
USA Funds' guarantor ID number is 800.