Ongoing communication with borrowers is a proven best practice for preventing default and promoting successful student loan repayment. Along with our award-winning, patent-pending Web-based tool, USA Funds Borrower Connect™ cohort management solutions include multiple service levels to help you improve your cohort default rate:
Comprehensive service: For institutions looking to fully outsource their default prevention efforts, we will start with a thorough analysis of your cohort data to determine the borrowers that would benefit most from outreach. Then we design a customized approach to contact and counsel borrowers on your behalf. Finally, we provide thorough reporting to assess the effectiveness of these communication efforts and review your projected CDR.
Select service: Looking to maintain some control of your cohort management, but still need some help contacting borrowers? With this service level, we will contact and counsel the group(s) of borrowers you specify and report back to you with success measures that are meaningful to you.
Self-managed option: If you prefer a do-it-yourself approach to managing your cohort default rate and borrower communication, the USA Funds Borrower Connect tool makes it easy to analyze your cohort data, create automated communication campaigns based on loan status, access a variety of downloadable reports, project your future CDR and more.
Today, USA Funds supports default prevention efforts at nearly 200 institutions, representing more than 900 campuses and more than 2 million borrowers through the use of USA Funds Borrower Connect products and services.