Lender Support
USA Funds® offers resources to help lenders manage their portfolios of Federal Family Education Loan Program loans and protect taxpayer interests in the student loan program.

Contacts for Service for USA Funds-Guaranteed Loans

For information or questions about status reporting and updates, filing Default Aversion Assistance Requests and other questions related to pre-claim loan servicing, contact our service provider, Navient (formerly Sallie Mae):

For claim-filing questions and assistance, contact USA Funds Claim Review: (317) 578-6937.

Direct borrowers in post-claim status to the Post-Claim Assistance Unit of our service provider, Navient (formerly Sallie Mae), at (800) 331-2314.

Additional Lender Resources

The Common Manual of Student Loan Policy continues to be the source of unified policy guidance for servicing loans issued under the Federal Family Education Loan Program.

In our Lender Resource Library, you’ll find:

  • Lender forms.
  • Discharge forms.
  • Policy fact sheets.

Additionally, you may access our lender disclosure statement, which summarizes USA Funds’ role and activities as an FFELP guarantor. 

USA Funds Policies:

For information or questions about status reporting and updates, filing Default Aversion Assistance Requests and other questions related to pre-claim loan servicing, contact our service provider, Naviant:

For claim-filing question and assistance, contact USA Funds Claim Review: (317) 578-6937.