• Students who fail to complete their studies have significantly higher default rates than do students who graduate. Financial-aid staff should place special emphasis on advising students who withdraw from school about their rights and responsibilities.
• Make sure you have the correct, permanent address for each borrower and that the address has been provided to the borrower's lender.
• Attempt to conduct an exit interview with any student who withdraws. See exit interview components.
• If a borrower withdraws without notifying the school, the school should mail exit-interview materials, by certified mail in an envelope stamped "Address Correction Requested," to the borrower's last known address.
• After registration for the next academic session is complete, identify borrowers who have not registered. Contact the borrowers, by telephone, mail or by e-mail, to arrange personal exit interviews before they leave.
• If you are unable to contact a borrower by telephone, e-mail or by mail, call the borrower's references.

If you have any feedback or would like to add your best practices to this manual, please contact the Debt-Management Team consultant for your state.