During repayment, financial-aid administrators can have a significant default-prevention impact by reminding borrowers who are experiencing repayment difficulties that they have a variety of options and alternatives.

• Repayment.
• Loan-repayment options.
• Deferments.
• Forbearance.
• Cancellation.
• Delinquency.
• Default.
• Forbearance letter.
• Deferment letter.
• Delinquency letters.
• Consumer credit counseling.
• Skip tracing.

If you have any feedback or would like to add your best practices to this manual, please contact the Debt-Management Team consultant for your state.