Students are consumers who have a choice about whether or not to invest — or continue to invest — in education at your institution.

Today’s state-of-the-art student-satisfaction assessments provide your students with the opportunity to indicate the level of importance of their expectations as well as their level of satisfaction with how the expectation is being met on your campus. From these two assessments, a performance gap can be computed. Items with large positive performance gaps indicate areas on campus where your students indicate their expectations are not being met adequately. Small gaps suggest areas where your students believe your institution is meeting their expectations. Negative gaps most likely indicate that your institution is exceeding student expectations.

Annual student-satisfaction reports compiled by Noel-Levitz provide an opportunity for your institution to compare its performance gaps to those of peer institutions.