Technical Consultants Blend Financial Aid Office Experience With Technical Expertise

USA Funds^® Services technical consultants leverage financial aid experience and a thorough knowledge of student loan management, default prevention and loan delivery processes to provide outstanding technical assistance to customers.

The team of seven technical consultants located throughout the country serves as a full-time, dedicated resource to help determine and implement the right solution to meet schools’ needs. Taking a total solution approach, technical consultants work as partners with schools throughout the loan process and beyond.

Technical consultants offer:

• Loan process evaluation to ensure processes are going smoothly and assistance to make improvements when necessary.
• Implementation and integration of USA Funds’ products and services, with ongoing support and training.
• Knowledgeable technical resources for troubleshooting schools’ processes.
• Assistance in identifying problems, answering questions and offering solutions.
• The latest information about new products and services from USA Funds, as well as enhancements to existing products.
• Responsiveness when quick answers and assistance are needed with technical problems.
• Facilitation of interaction with lenders and lender-servicers.

Whether it’s integrating systems to eliminate duplicate data entry, implementing encryption capabilities, designing flowcharts that document process flows that outline the benefits and drawbacks of each method, or delivering technical training to financial aid office staff, USA Funds Services technical consultants offer knowledgeable technical resources.

“Our goal is to provide consultation services to financial aid professionals in an effort to help them better understand the processes they have in place,” says Ia Hagan, USA Funds Services technical consultant.

“And when a school elects to change its process,” she says, “it often can be challenging to manage the work that needs to be done across various groups. We have the technical understanding of the loan process from the perspective of the financial aid office, lenders, guarantors, financial aid management systems — or FAMS — and other third-party service providers to make the process more efficient, effective and timely.”

Contact your USA Funds Services technical consultant to learn more about the services available or to request assistance.