USA Funds University Presents Customer-Service Webcasts

USA Funds^® University will offer customer-service webcasts in July and August to help financial-aid staff provide outstanding service to students and other campus constituents.

The free sessions — each of which will be from 2-3 p.m. EDT on its scheduled days — will cover the following topics:

Communication skills for the financial-aid office — July 12 and July 26. This session will teach:

• Listening, probing and open- and close-ended questions to get to the root of the customer need.
• Dealing with challenging students by understanding the motives behind their behavior.
• Listening to understand and speaking to be understood.
• Bringing out the best in people at their worst.

Stress management in the financial-aid office — July 14 and July 28. This webcast will cover:

• The effects of stress.
• Ways to counteract the effects of stress.
• How some stress can be beneficial.

A brief quiz will assess your personal stress level.

Time management in the financial-aid office — July 19 and Aug. 2. This session will focus on:

• Time “stealers.”
• Planning your work.
• Organizing and prioritizing.
• Conquering procrastination.

Coaching techniques for leaders — July 21 and Aug. 4. The focus of this webcast will be:

• Understanding motives behind behaviors.
• Building employee commitment.
• Coaching better performance.

To learn more about the webcasts and register, visit USA Funds University’s online learning Web site.