Operations Bulletin

February 2004 Integrated Common Manual available
The February 2004 Integrated Common Manual is available on the USA Funds Web site. View and print the Integrated Common Manual and summary of changes approved Feb 19, 2004, by the Common Manual Governing Board. You'll need Adobe Acrobat Reader to view the documents.

Department Provides Guidance for Federal Disaster Relief
On Feb, 24, 2004, the U.S. Department of Education released additional guidance to Title IV participants affected by a federally declared disaster.

Debt-Management Perspectives

Schools Link Decline in Draft Default Rates to USA Funds’ Default-Prevention Services
Learn about four schools that credit USA Funds^®’ debt-management services with helping them achieve a decline in their draft cohort default rates.

USA Funds Update

USA Funds Offers Student-Loan Exit-Counseling Support
USA Funds University’s team of financial-aid consultants is available to conduct group student-loan exit-counseling sessions and individual advising. Learn more about this service for USA Funds customers.

Profiles in superior customer service: Doing ‘what’s most beneficial to the customer’
Angela Henry’s commitment to handling customer questions personally and doing what is most beneficial for the customer earned her a USA Funds “There for You” award. Read more.

Tech Talk

Meteor Version 3.0 Offers Detailed Data With Single Sign-On
The recently released Meteor Version 3.0 provides student-loan borrowers with Web access to detailed, real-time information about their loans with a single sign-on. Learn more.