USA Funds Debt Manager Enhancements Simplify Communication With Borrowers

The May 21 release of USA Funds Debt Manager^® includes several new features that improve the way that letters and e-mails are generated for individual borrowers, offer new functionality to produce reference letters, and provide greater ability to store international addresses for borrowers and references.

• USA Funds Debt Manager users now can store international demographic information for borrowers and references, eliminating the need to store and maintain international information in a separate location.
• Enhanced borrower-communication features permit schools to directly send letters and e-mails to borrowers from the Person Summary and Call Queue screen. This enhancement offers the ability to generate a customized letter for a specific borrower while working on a borrower account.
• Schools now can send letters to selected borrower references, to allow communication with a borrower’s references when the school is unable to make contact with the borrower.
• The call queue now creates a communication-history comment — displaying date, time, user ID and call queue from which the borrower was removed — when a borrower is removed from a call queue. This enhancement allows the school to track the reason that a borrower does not appear in a call queue.

Additionally, enhancements coming soon to USA Funds Debt Manager will store borrower and reference information from USA Funds Student Loan Transition Guide^SM, the exit-counseling component of USA Funds Loan Counselor^SM. More information about these enhancements will be available soon.

USA Funds Debt Manager is a Web-based tool that helps financial-aid professionals connect with student-loan borrowers during school and after graduation, to help prevent student-loan defaults. Contact your USA Funds^® Services account executive for more information.