USA Funds Update

USA Funds Awards $103,000 Grant to California Community Colleges
USA Funds^® has announced the award of a $103,000 grant to help bolster student success and the academic preparedness of students attending California community colleges. Read the announcement.

USA Funds University Shares 10 Tips for Coaching Employees
USA Funds University notes that combining coaching with training in the workplace is more effective than training alone, because providing both practices is a long-term approach to improving staff performance. Learn more.

Profiles in Superior Customer Service: Providing Great School and Borrower Assistance
Danyelle Cross’ excellent work in two separate situations earned her the praise of a USA Funds Services vice president and region executive. It also earned the service coordinator a USA Funds “There for You” award for outstanding customer service. Read more.

Debt-Management Perspectives

USA Funds Life Skills Offers Time-Management Help for Your Students
USA Funds Life Skills^® Module 3 has suggestions to help your students learn to manage their time effectively, both on a day-to-day basis and in plotting the course of their college careers. Learn more.

Operations Bulletin

Department Provides Guidance on Forbearance for Hurricane-Affected Borrowers
The U.S. Department of Education has announced that lenders may grant an administrative forbearance on the Federal Family Education Loan Program loans of borrowers who are awaiting hurricane-relief discharge of their loans. Learn more.

Interim Final Regulations Address Identity-Theft Loan Discharges
USA Funds’ policy staff encourages lenders and lender-servicers to note the new interim final regulations for false-certification loan discharge due to identity theft. Read more.

System to Speed AmeriCorps Forbearances Now Available
The Corporation for National and Community Service announced that educational and financial institutions now can register and create accounts on the new AmeriCorps Online Payment System for the National Service Trust. Among the system’s benefits is a quicker forbearance-certification process for borrowers in AmeriCorps programs; the system permits those borrowers to request forbearances on their education loans online as soon as they become members.