USA Funds Update

USA Funds Names Customer-Relations Manager for California
USA Funds^® has named Ron Lee as its new customer-relations manager for California. Read more.

‘LEAPS’ Method Can Help With Emotional Customers
Because of the critical role that financial aid plays in many students’ ability to afford higher education, concerns related to this aid occasionally can lead to heated emotions. The LEAPS method can help you deal with emotional customers. Read more.

USA Parents Offers College-Preparation Support for Indianapolis Students and Families
USA Funds has provided a $109,000 grant to USA Parents. The grant is part of USA Funds’ three-year commitment to this program for families of Indianapolis Public Schools Science Bound students. Learn more.

USA Funds Lists Top-100 Lenders
USA Funds lists the top-100 lenders of USA Funds-guaranteed loans for October. Read the list.

Debt-Management Perspectives

USA Funds Life Skills Helps Art Institute of Houston Foster Good Relations With Students
The Art Institute of Houston credits USA Funds Life Skills^® for encouraging a positive relationship between the loan coordinator and students. The school hopes that students’ willingness to seek help will lead to better student retention — and improved default rates. Read more.

Operations Bulletin

Frequently Asked Question: Using Power of Attorney for Deferment Forms
USA Funds’ policy department offers guidance about accepting power-of-attorney signatures on deferment forms. Learn more.