Amy Grubbs has earned a reputation for outstanding customer service — and her work last year handling a number of high-priority requests simultaneously shows why.

Grubbs, a manger in electronic-services-product support, responded to requests from CollegeServ representatives to assist with technology-related issues for schools including the University of Northwestern Ohio.

“Amy took ownership of all the issues, including pulling files and reports,” noted CollegeServ Manager Stacy Wriston. “She conducted conference calls to explain system issues, participated in school calls to walk the schools through the issues, and answered information-technology questions.

“All the while, Amy was calm and organized.”

For the University of Northwestern Ohio, Grubbs and her team helped identify possible issues with the school’s Financial-Aid-Management System. At the same time, they helped a school identify accounts that needed attention, and helped the school with those accounts. And they helped another school in file recovery.

Wriston, who nominated Grubbs for a USA Funds^® “There for You” award, said, “Amy is an exemplary employee and leader. She always ensures that her team follows up with issues and leads them by example.

In recognition of her excellent service, Grubbs received a 2006 Manager of the Year award through the USA Funds “There for You” award program.

If you have received superior customer service from USA Funds, you can nominate the employee who delivered the service to receive recognition for being “There for You.”